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| eBroadcast Executive Summaries present industry insights and best practices discussed by the presenters, as a complement or stand-alone supplement to the live eBroadcast presentation. All live eBroadcasts are made available OnDemand for future viewing at your leisure. |
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From Premise to Cloud: Adopting Hosted Unified Communications to Converge, Collaborate, and CompeteA Case Study in Customer Contact Transformation
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Navigating the Enterprise Mobility Maze to a BYOD Strategy
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A Case Study in Customer Contact Transformation
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The Rising Cost of Customer Service: Cloud Strategies for Lower TCO, Higher Reliability, and a Competitive Edge
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A Road Map to Continued Revenue Growth: Enhancing Online Customer Experiences Through CEM
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Driving Relevant Business Insights From Social Media
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Realities for Transforming Your Enterprise Into a Private Cloud
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Don’t Fear Big Data. Understand It. Manage It. Put It to Work for YOU
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A Road Map to Continued Revenue Growth: Enhancing Online Customer Experiences Through CEM
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Co-Innovation Supports “Big Wins”– An HP-Shell Case Study
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The Hand-Held Tablet:The Doctor of the Future?
Transforming Health and Care Through Telehealth
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Steps Towards a Low Carbon Future
Solutions and Technologies That Will Support the Global Revolution Required
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The vital role of ICT in ensuring a smart city at your fingertips
As existing Electric Grid moves toward clean energy, a smart grid will become essential
to controlling the flow of energy from power companies to the consumer.
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Trusted Brands Win Markets: Here’s Why and How Those Brands Pull It Off
Gaining and Maintaining Trust with Employees and Customers
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Convergence’s Triple Threat: Network, Access, and Applications
Why does convergence matter? Executing unified communication strategies will not only
improve your workforce productivity, but also reduce costs through network efficiencies.
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Using Effort Analytics to Improve the Agent and Customer Experience
Learn how “effort analytics” could be the most productive way yet to understand and improve
your customer contact operation.
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Dynamic Customer Needs: Winning Strategies for Next-Gen Care
Discover the alternatives to traditional agent-centric technology deployments and evaluate a
new customer-centric approach.
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21st Century Technology and Business Trends for the Future
Gain insights into the megatrends driving industries forward over the next twenty years, and
the location issues impacting CEO decisions today.
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The 7 Highly Effective Secrets to Building a Successful Marketing Strategy
Getting the message right is the first step; what comes next will determine your future
success. Understand how perception can destroy your best laid plans.
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Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity
and Still Control Costs
Learn why the next generation contact center must have better insight into the customer, the
ability to motivate their workforce and greater flexibility in technology and process.
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