The unified communications and collaboration (UC&C) industry is entering a new era, driven by emerging technologies, hybrid work, and changing customer needs.
AI, automation, and real-time analytics are transforming how organizations connect and collaborate, while the push for agility and seamless integrations is becoming non-negotiable. Now, as organizations pursue optimized operations, mobility, and security, UC&C providers feel the pressure to deliver enhanced tools that promote workplace efficiency and user-centric experiences.
Which UC&C best practices will mitigate the negative impact of these headwinds on your growth goals?
Top 5 Strategic Imperatives Driving Change in Traditional UC&C
- Disruptive Technologies: Injecting AI into Communications Platforms (2024-2034)
- Transformative Megatrends: Harmonizing Virtual and Physical Workspaces (2024-2039)
- Industry Convergence: Prioritizing Mobile Communications and Collaboration (2023-2031)
- Internal Challenges: Streamlining Legacy Systems Integrations with UC&C Solutions (2025-2035)
- Innovative Business Models: Integrating CPaaS with Vertical Workflows (2025-2039)
To read on about the impact of these strategic imperatives on the future of UC&C, click here.
As technology advances, industry leaders are actively exploring innovative strategies to boost employee productivity, streamline workflows, and future-proof communication strategies. This implies that the next phase of UC&C growth is brimming with potential, driven by exciting opportunities like:
- Maximizing operational efficiencies with AI and intelligent virtual assistants: This will help automate routine tasks such as scheduling meetings, transcribing calls, and managing customer inquiries, thereby freeing up valuable time for teams to focus on higher-level work.
- Office modernization initiatives and technology upgrades: To support remote work models and an increasingly distributed workforce, by harnessing the benefits of smart meeting rooms, advanced audiovisual tools, immersive technologies, and seamless UC&C platform integration.
- Unified communications-as-a-service (UCaaS): Adopting cloud-based UCaaS to maximize operational flexibility and scalability. Also focusing on customizable UCaaS to tailor solutions to specific industries and operational requirements.
- Microservices that bundle customer experience (CX) and employee experience (EX): To deliver a unified solution which includes integrated customer relationship management (CRM), enterprise resource planning (ERP), and internal/external communications.
- Communications platform-as-a-service (CPaaS): Collaborating with CPaaS providers to expand UC&C solution/ service portfolios.
- Multi-factor authentication (MFA): Embedding advanced, end-to-end security into UC&C solutions for data protection, regulatory compliance, and reduced cyber risks.
Next Steps on Your UC&C Growth Journey
Unlock the potential of disruptive UC&C technologies with Frost & Sullivan’s latest analysis on the subject.
Download now to revolutionize your communications strategy and drive impactful transformation within your organization.
What You’ll Discover:
- 10 imperatives shaping UC&C, along with their impact curves, influence scores, and timelines.
- Technology frameworks to navigate growth challenges.
- Best practices from leading UC&C providers.
- Emerging growth opportunities associated with these strategic imperatives.
Companies to Action in the UC&C Ecosystem
- AI-first communication platforms: Zoom, Microsoft Teams, and Shure.
- Office modernization and workspaces of the future: Yealink, Neat, and Crestron
- Mobile communications: Verizon, AT&T, and Rogers Communications.
- Integrated CX and EX: 8×8, Dialpad, and RingCentral.
- Streamlining Legacy Systems Integrations: Intermedia, Ooma, and Telia.
- Verticalized CPaaS: Plivo, Vonage, and Telnyx.
- Embedded authentication and access controls: GoTo, Zoom, and Pexip.
- Advanced edge services: Alcatel Lucent Enterprise, Cisco, and Radisys.
- Sustainable UC&C value chains: Orange, HP, and Logitech.
To delve into comprehensive UC&C growth plans, click here.
In conclusion, as the global UC&C landscape evolves, our growth experts can help your organization navigate this dynamic ecosystem and position itself as a leader in the future of communications.
