This webinar covers how to launch a cross-functional CX program that enforces customer-centric strategies across departments.

Speaker Nicole Sult, Senior Director of CX at Lippert Components, will share how she’s established a collaborative CX program that leverages customer feedback to drive intentional action and better experiences.

In this 1-hour webinar, we’ll cover:

• Specific examples of how to bridge the CX gap within your organization.
• How to collect and leverage real-time customer feedback that boosts awareness across departments and enacts change.
• How to analyze customer data and enact intentional action via CRM to see tangible results.

BONUS: By registering for this webinar, you are now eligible to receive an incredible gift for these incredible times that will be physically mailed to you. Please be sure to supply the best address (home office?) so that you can accept and sign for the delivery.