Adapting to a New Reality: How Fraud Management has Helped Deckers’ Improve Operational Efficiency and Win New Customers

With more than 30% industry increase in transaction volume in the last few months, online shopping has become a mainstream part of life amid the COVID-19 pandemic. Retailers have had to find new and creative ways to compete – not only to retain existing customers but also attract new ones. For many, this has accelerated their digital transformation to adapt to the new normal and improve the efficiency of business operations.

During this session, hear from Jesse Carstens, Global Director for eCom Operations at Deckers and Roberta Gamble, Partner and Vice President at Frost & Sullivan. Jesse and Roberta will walk through a real world example, discussing how Deckers adapted to the new reality to help expand the brand and stay competitive, all while maintaining relationships and winning new customers.

Join us and discover how the right approach to fraud prevention can:

• Support greater operational efficiency to extend your organization’s digital and international presence
• Maximize resources by re-allocating teams to focus on high impact initiatives like project delivery and customer experience
• Reduce friction during the customer journey and remove bottlenecks during the fulfillment process

This is a challenging and exciting time in security. Listen to the experiences of experts, participate in a live Q&A and walk away with actionable strategies for your organization.