Optimize Agent Productivity and Drive Customer Engagement with Professional Headsets

Although customers expect automation, self-service options, and digital channels, the human agent is more important than ever. Agent empowerment, tools that drive customer engagement and satisfaction. Clear, crisp audio is essential to boosting performance in a traditional contact centre environment and to address the particular challenges for work-at-home agents.

Join Frost & Sullivan and EPOS to discusses how to navigate the uncertainty of 2021:

• Implications of high quality audio on creating stellar CX
• What’s top of mind for CX leaders and agents with the rapid migration to remote work?
• Why consumer-grade headsets fall short to meet today’s agent needs?
• Benefits of professional-grade high quality contact centre headsets on agent productivity
• What are the key considerations buyers must keep in mind when deciding which professional headsets best fit their needs?

Listen in on the experiences of others, participate in a live Q&A, and walk away with actionable strategies for your organization.

Featured Industry Speakers:

Alexander Michael Director of Consulting Frost & Sullivan

Jurate Beniulyte Head of Strategic Alliances EPOS

Juergen Tolksdorf Business Development Manager, Innovator, Customer Journey Designer Genesys

In Cooperation with: