In the current business landscape, enhancing employee experience (EX) has become a crucial strategic focus for organizations aiming to attract and retain top talent. Today, employees expect a consistent and engaging experience, whether working from home, the office, or on the go. They also seek trust, camaraderie, and a sense of purpose, as the workplace has evolved from a mere task-oriented space to a hub for meaningful connections and experiences. Software-powered intelligent collaboration devices are playing a pivotal role in driving better connections, enhancing EX, and fostering a productive, inclusive work environment.
Move from Technology-first to People-first
Meanwhile, IT’s role is changing at a rapid pace. IT teams are no longer just responsible for deploying and managing technology—they are also tasked with implementing a solution-centric, people-first approach to workplace transformation. This involves:
- Providing simple, intuitive user experiences that reduce reliance on IT support
- Delivering more inclusive experiences with AI-powered video collaboration
- Enabling flexibility to use preferred platforms (e.g., Microsoft Teams, Zoom, Google)
- Simplifying deployment at scale and enabling centralized management across all audio and video devices
In a Frost & Sullivan global survey of business leaders and IT decision-makers, an overwhelming 94% agree that investing in modern communications and collaboration solutions enhances team collaboration. Similarly, 93% attest to the positive impact of better collaboration solutions on employee engagement and satisfaction. However, 82% of business leaders and IT decision-makers consider ease of use important when purchasing communications and collaboration technologies, and 81% say excellent manageability is critical to their technology selection.
The Rise of Intelligent Collaboration Devices
Modern collaboration devices have undergone a transformative shift, migrating from a hardware-centric focus to software-powered capabilities. This transition has enabled businesses to unlock several key advantages in driving creativity and fostering effective team collaboration.
- Unlocking AI/ML-powered Innovation: Intelligent collaboration solutions leverage AI and ML to continuously enhance audio-visual quality and deliver more inclusive meetings. These solutions can provide a longer device lifespan, contributing to sustainability objectives and protecting investments.
- Scalability and Manageability: Software-powered collaboration devices enable effortless deployment across all meeting spaces without added management expenses. Unlike legacy solutions, which rely on manual IT intervention and in-room troubleshooting, modern devices and software offer capabilities like remote access that empower IT and AV teams to efficiently scale and manage all audio-video devices across their organization.
- Insights and Optimization: Intelligent collaboration devices provide visibility into workspace, desk, and room utilization, empowering businesses to make informed decisions and adapt to evolving workforce dynamics. This data is crucial for IT admins to support diverse work styles and optimize office design and real estate decisions.
Ease of Use and Manageability are Critical to Success
With video being fundamental to all business communications, the need for simplicity, manageability, and control has never been greater. Modern collaboration devices offer tightly integrated hardware and software experiences, delivering unprecedented simplicity, flexibility, and manageability. These solutions are designed to address the needs of both users and IT admins and to improve the collaboration experience with continuously advancing capabilities.
| USER BENEFITS | IT ADMIN BENEFITS |
| Easy-to-use and intuitive technology experiences across all workspaces | Solutions that are easy to deploy, scale, and manage |
| Flexibility to use the cloud collaboration solution of their choice | Reduced user training and help desk tickets |
| Meeting experiences that put everyone on equal footing—remote or in-office | Centralized management across all collaboration devices and spaces |
| AI-infused, feature-rich, and natural collaboration that enhances productivity and reduces fatigue | Device certifications with leading cloud providers for reliability and high performance |
As business leaders navigate the challenges of hybrid work, they should lead with an employee-centric approach. They must accelerate the mindset shift from technology to outcomes. This means embracing solutions that maximize human collaboration and employee wellbeing while providing IT with the tools to manage and support these solutions effectively. By focusing on simplicity, intelligence, and manageability, organizations can enhance both employee and IT experiences, ultimately enabling a more productive and satisfied workforce.
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