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Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Teleperformance Named 2021 Brazilian Company of the Year by Frost & Sullivan

Based on its recent analysis of the Brazilian customer experience outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) Brazil with the 2021 Brazilian Company of the Year Award for consistently achieving a double-digit growth rate. It achieved this success by renewing its business with some of the most renowned local brands and adding 25 new logos since 2019. Its revamped HR processes, global standards, proprietary technological tools, and successful work-at-home agent (WAHA) program have reinforced its strong brand reputation in the Brazilian market.

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프로스트 앤 설리번, 인지 기술과 인공지능이 모든 제조 분야들을 변화시킬 것으로 전망

2017년 6월 26일, 대한민국 – 사물 인터넷(IoT)과 데이터 분석이 제조 분야를 변화시키고 있고, 데이터는 새로운 통화가치로 여겨지고 있다. 현재 제조에 있어 논리적이고 타당한 의사를 결정하는데에는 인간의 개입이 필요하다. 하지만 인지 기술이 부상하면서, 머신들이 최소한의 인간 개입으로 끊임없이 바뀌는 제조 시나리오들을 감지하고 실시간으로 대응할 수 있게 될 것이다. 이를 성공시키기 위해 제조사들은 공장 효율성과 생산성을 개선하도록 인공지능(AI) 기술에 투자하고,...

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