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How to Meet High Expectations as Customers Rapidly Shift to Self-Service

How to Meet High Expectations as Customers Rapidly Shift to Self-Service

Customers’ increasing demands for self-service have pushed companies’ to reprioritize their digital roadmaps in a rush to meet customers’ expectations. Because live interactions cost companies 24 to 48 times as much as self‐service tools, improving operational efficiency by implementing self-service customer channels promises an enormous return on investment (ROI).

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Künstliche Intelligenz rettet den Einzelhandel

AI-Anwendungen umfassen die Optimierung von Chatbots, Marketing und der Wertschöpfungskette, verbessern die Kundenbeziehungen und schaffen neue Wachstumschancen, erklärt  Frost & Sullivans Digital Transformation team  Frankfurt am Main, 27. April 2017 –...

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