Frost & Sullivan Recognizes Teleperformance’s Leadership in Global Corporate Social Responsibility
Teleperformance’s Leadership and Commitment Sets the Standard for Worldwide Corporate Social Responsibility and Sustainability Best Practices among BPO Companies
MOUNTAIN VIEW, Calif., December 27, 2016 – Based on its recent competitive CSR analysis of the contact center outsourcing market, Frost & Sullivan recognizes Teleperformance with the global Frost & Sullivan 2016 Company of the Year Award for Corporate Social and Environmental Responsibility Leadership.
For the Corporate Social Responsibility and Environmental Leadership Award, Frost & Sullivan analysts independently evaluated major industry BPO players on two key factors: Quality of Corporate Social Responsibility Programs and tangible Business/Customer CSR Impact.
With industry experience spanning five decades, the Teleperformance Group has grown its operations to over 190,000 employees across more than 300 contact centers in 65 countries, while serving over 160 world markets. It manages client programs in more than 75 languages and dialects on behalf of major international companies.
“Teleperformance participates in initiatives like the Global Impact Sourcing Coalition with organizations like the Rockefeller Foundation and the United Nations Global Compact (UNGC),” said Frost & Sullivan Principal Analyst Michael DeSalles. “This important strategic policy initiative of the United Nations aligns businesses with human rights, labor, environment, and anti-corruption principles—on a global level.”
Since 2006, Teleperformance’s top management has brought teams together to aid those in need globally through its “Citizen of the World” (COTW) charitable activities. The company also assumes responsibility for helping protect the environment with its “Citizen of the Planet” (COTP) program. COTP activities are focused on carbon footprint reductions, local green campaigns and renewable energy initiatives. For example, in 2012, Teleperformance Colombia became the first BPO with a LEED-certified, green contact center building and Teleperformance also operates in a green LEED-certified delivery site in China.
“In addition to its technology and customer service excellence, Teleperformance supports the communities in which it operates and provides disaster relief aid around the world in times of emergency,” noted DeSalles. “The company also assumes responsibility for protecting nature and lessening its impact on the environment by reducing its global carbon footprint.”
Launched as the company’s flagship CSR program in 2011, Teleperformance Philippines completed the construction of the Teleperformance Gawad Kalinga village in 2014. The company built over 100 home units and helped sponsor community facilities for the victims of Typhoon Ondoy, who were left homeless in Tanay Rizal. Teleperformance employees continue to support the village and its residents through skills development training and health and nutrition projects.
Teleperformance is clearly committed to Corporate Social and Environmental Responsibility, with a legacy of charitable giving, employee involvement, and volunteering. Globally, Teleperformance has raised approximately $24 M (USD) in cash and in-kind donations over the last 10 years.
Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
About Teleperformance
Teleperformance is the worldwide leader in outsourced Omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.
Teleperformance constantly invests in research and development to get a deeper understanding of customers’ thoughts, behaviors, and needs for different countries, industries, channels, and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.
For almost four decades, we have been helping our clients in more than 160 markets around the world strengthen their relationships with their customers.
We are a team of 190,000 passionate people working in 311 sites providing outstanding customer experience from 65 countries in 75 different languages.
About Frost & Sullivan
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