Will YOUR Organization survive the Unified Communications Transformation?
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Strategic
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Growth
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The Yellow Brick
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Transformational
Growth
Strategic Imperatives For Unified Communications
Focusing on user/ customer experience (UX/ CX) and solution packaging, reliability, security, and scalability to enable long-term success in the rapidly evolving business communications sector.
Leveraging extensible application programming interfaces (APIs) for business communications to differentiate solutions through compelling value propositions for vertical use cases.
Capitalizing on rapid advancements in cloud services, Internet of Things (IoT), artificial intelligence (AI), mobility, and extended reality (XR) to gain a competitive edge.
How do you shift from where you are to what you want to become? How do you fill the gap?
Based on those strategic imperatives the gap between where you are now and where you need to be to achieve transformational growth is daunting.
Effective Growth Coaching increases productivity by over 53%
Over 40% of professionals would like to have more meaningful networks
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The Three Components Required for Transformational Growth
Growth Opportunities for Unified Communications
Integrated Cloud Communications
Rapidly growing cloud communications, collaboration, and contact center sectors represent a large growth and differentiation opportunity, driven by integrated UCaaS and CCaaS, AI-powered collaboration, omni-channel customer engagement and AI/API advancements.
Artificial Intelligence (AI)
Providers will address a broad array of use cases by tapping into the potential of data-driven decision making and fully leveraging AI to support better business outcomes through enhanced CX and EX.
Mobile-first Business Communications
Growing user mobility, increasing remote/hybrid workforce, and digital natives’ preferences for mobile communications are driving demand for next-generation mobility solutions. These trends will enable providers to differentiate and boost average revenue per user (ARPU) by offering mobile PBX/ UCaaS and 5G services.
Vertical Strategies and Frontline Workers
The emergence of “productivity UC, “IoT UC, and “vertical UC” solutions will empower providers to maximize customer value, leveraging platform extensibility and IoT advancements to automate workflows, improve compliance, and address the unique requirements of underserved frontline workers.
Frost RadarTM
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Our work is focused exclusively on identifying the growth opportunities of the future and evaluating companies that are best positioned to take advantage of them. The Frost Radar™ is a robust analytical tool that allows us to evaluate companies across two key indices: their focus on continuous innovation and their ability to translate their innovations into consistent growth.
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1
Platform
Recognizing Excellence and Leadership in Information Communications Technology for 20 years
Our best practices analysis provides in-depth examination of successful strategies and tactics used by leading companies across all industries, and offers recommendations for implementation to drive performance and success
2023 Technology Leadership Award— Audio Video Integration Enabling Technology, Global
Read More2022 Technology Innovation Leadership Award—Programmable Communications Technology, North America
Read More2023 Competitive Strategy Leadership Award— VoIP Access and SIP Trunking, North America
Read More2023 Customer Value Leadership Award— Video Collaboration Solutions for Judiciaries, Global
Read More2023 Competitive Strategy Leadership Award- Service Provider Cloud Communications Platform, North America
Read More2023 Company of the Year Award- Unified Communications Service Provider, India
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Which disruptive technologies will revolutionize business communications?
Navigating hybrid work challenges to meet evolving customer needs
Unlocking the power of APIs and CPaaS to automate mission-critical workflows
Will an integrated cloud platform future-proof your communications investments?
Which technologies will transform meeting rooms of the future?
Is the market ready for mobile-first business communications?
How to overcome competitive intensity in cloud PBX and maximize customer value?
How will AI unlock new functionalities to disrupt business communications?
Is public cloud the best option for your future communications solutions?
Best-of-suite v/s best-of-breed communications solutions: which is right for you?
How to optimize service and technology strategies in a SaaS-centric future?
Does PBX feature parity still matter amid shifting customer priorities?
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